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Privacy Policy

Your privacy and information security is critically important to us.
At Big Red Fencing we have a few fundamental privacy principles.

  • We don’t ask you for personal information unless we truly need it. (We too can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.
  • On our website, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.

All infrmation obtained from the use of this website is used for the sole purpose of one of these functions:

Provide one of our services to you
Maintain & improve our services
Develop new services
Provide personalized services and options for a better user experience
Measure website and sales performance
Communicate with you
Protect Big Red Fencing, our users, and the public

Below is our privacy policy which incorporates these goals:

It is Big Red Fencing policy to respect your privacy regarding any information we may collect while operating our website and our business.

Website Visitors

Like most website operators, Big Red Fencing collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Big Red Fencings purpose in collecting non-personally identifying information is to better understand how Big Red Fencing visitors use its website. From time to time, Big Red Fencing may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Big Red Fencing also collects potentially personally identifying information like Internet Protocol (IP) addresses. Big Red Fencing does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally identifying information, as described below.

Gathering of Personally Identifying Information

Certain visitors to Big Red Fencing websites choose to interact with Big Red Fencing in ways that require Big Red Fencing to gather personally identifying information. The amount and type of information that Big Red Fencing gathers depends on the nature of the interaction. For example, we ask visitors who sign up to provide a username and email address. Those who engage in transactions with Big Red Fencing are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Big Red Fencing collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Big Red Fencing. Big Red Fencing does not disclose personally identifying information other than as described below. Visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies (see below) to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What are Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Big Red Fencing uses cookies to help Big Red Fencing identify and track visitors, their usage of Big Red Fencing website, and their website access preferences. Big Red Fencing visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Big Red Fencing websites, with the drawback that certain features of Big Red Fencing’s websites may not function properly without the aid of cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For more information on what cookies are and how they are used on Big Red Fencing and other websites see How Google Uses Cookies or view Googles Privacy Policy to see what data is collected, why it is collected and your options for opting out of data sharing.

There is an opt-out browser add-on from Google that helps make opting out incredibly easy and convenient for end users. Keep in mind you will lose some website functionality if you do so.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Big Red Fencing and does not cover the use of cookies by any advertisers.

Embedded content from other websites

Articles on this site may include embedded content for example, videos (as above), images, articles, etc. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics

Big Red Fencings Website gathers analytical data about its vistors with the use of Google Anaylics Software and website integration. tools. This is achieved with the use of cookies and their collection and use is as discussed above in the Cookies section.

Protection of Certain Personally Identifying Information

Big Red Fencing discloses potentially personally identifying information only to those of its employees, contractors and affiliated organizations that:

  • Need to know that information in order to process it on Big Red Fencing’s behalf or to provide services available at Big Red Fencing’s websites.
  • That have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Big Red Fencing’s website, you consent to the transfer of such information to them. Big Red Fencing will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Big Red Fencing discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Big Red Fencing believes in good faith that disclosure is reasonably necessary to protect the property or rights of Big Red Fencing, third parties or the public at large. If you are a registered user of a Big Red Fencing website and have supplied your email address, Big Red Fencing may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Big Red Fencing and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Big Red Fencing takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying and personally identifying information.

How we protect your data

Big Red Fencing make use of SSL encryption site wide to ensure safe exchange of data between your device and our file hosting servers. Our staff are trained in data protection and adhere to the best practices of our Privacy Impact Assessment Guidlines.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Privacy Policy Changes

Although most changes are likely to be minor, Big Red Fencing may change its Privacy Policy from time to time, and at Big Red Fencing’s sole discretion. Big Red Fencing encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

For more information and assistance

For more information on or assistance with our privacy policy please contact us at mail@bigredfencing.com.au