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Dispatch & Deliveries Policy

Dispatch Policy

All orders are shipped same or next business day of cleared payment during the business week. Notification will be made for any delays or changes in expected delivery times.

If you have urgent or special requirements for shipment, please contact us as soon as possible to see how we can help you out.

Payment methods like Bank Transfer and Money Order & Cheque will delay shipment until funds are cleared into our account.

Deliveries Policy

Preferred Carrier

For reliability, tracking integration and service area coverage we generally use Australia Post services.

For orders beyond the capabilities of Australia Post’s weight and size restrictions, the choice of carrier is primarily at the discretion of Big Red Fencing. We have many years of experience in shipping electric fence goods all over Australia and the Pacific.  Our choice of carriers is focused on shipping your order to you for the best price, tracking, time frame and condition with minimal fuss. We are completely flexible in discussing alternative or prearranged shipping arrangements but we do not organise or book third party freight carriers under any other accounts than our own. Please call or contact us for weights and size dimensions of your order if you wish to arrange your own collection via your preferred carrier.

Signature On Delivery

By request. Please contact us for assistance before checkout is completed.

Freight Insurance

By request. Please contact us for assistance before checkout is completed.

Contact Information And Directions On How To Report Missing Or Lost Packages.

Please report missing packages as soon as possible by contacting us and or lodging a ticket of support with the carrier provided in the tracking details of your order.

 

For more information on Shipping see the shipping policy page.

Posted in Policies, Customer Support, FAQ - Shipping

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